judisini User Data Protection

1. Introduction and Scope of Policy

This Privacy Policy is published by judisini ("we", "judisini" or "platform") and applies to all individuals who register an account, use any service, browse the website or interact with the judisini platform in any way.

By registering an account or continuing to use the judisini website, you confirm that you have read, understood and agreed to this Privacy Policy in its entirety. If you do not agree with any part of this policy, you are advised not to use our services.

judisini reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or in-platform notification. Continued use after the effective date of such changes is considered acceptance of the updated terms.

2. Information We Collect

judisini collects various categories of information to enable us to provide secure services, meet user identification requirements (KYC) and improve your gaming experience. The categories of information collected are as follows:

• Registration Information: Full name, username, password (stored in encrypted form), email address and mobile phone number.
• Identity Verification Documents: A copy of your MyKad or passport for account verification and KYC compliance in accordance with international licensing requirements.
• Financial Information: E-wallet account details, bank account numbers (for FPX) and crypto wallet addresses used for deposits and withdrawals.
• Usage Data: Betting records, game history, account login activity, game preferences and general platform usage statistics.
• Technical Data: IP address, browser type, operating system, cookie data, device identifiers and general location information (country/region).
• Communications: Live chat conversation records, email correspondence with the customer support team and feedback you provide to us.

3. How We Use Your Information

The information collected is used solely for legitimate purposes related to the operation of the judisini platform. We do not use your data for any purpose beyond what is stated below:

• Processing account registration, login and user identity verification.
• Processing deposits, withdrawals and other financial transactions you initiate.
• Providing 24/7 customer service via live chat and email in Malay and English.
• Sending important notifications related to your account, security and transaction activity.
• Meeting legal obligations including anti-money laundering (AML) and KYC requirements.
• Detecting and preventing fraudulent activity, hacking or platform abuse.
• Improving platform performance, personalising user experience and analysing usage patterns in aggregate.
• Sending promotional information and bonus offers (if you have agreed to receive marketing communications).

4. Sharing Information with Third Parties

judisini does not sell or disclose users' personal information to third parties without your consent, except in the situations stated below. Any data sharing is carried out only to the extent necessary and with parties that have signed confidentiality agreements with us:

• Payment Providers: Transaction information that must be shared with Touch 'n Go eWallet, DuitNow, FPX processors and crypto networks (USDT, BTC, ETH) to complete your financial transactions.
• Game Providers: Minimum technical data required by licensed game providers to enable access to games and verify user eligibility.
• Legal Requirements: judisini may be required to disclose certain information to relevant authorities when required by law, court order or direction from international licensing bodies.
• Fraud Prevention: Information may be shared with recognised fraud prevention networks to protect the security of the platform and the member community as a whole.

In all of the above situations, judisini ensures that third parties receiving data operate in accordance with data protection standards equal to or stricter than this policy.

5. Use of Cookies and Tracking Technologies

judisini uses cookies and similar tracking technologies to improve user experience, ensure website functions run smoothly and analyse traffic patterns. There are several types of cookies we use:

• Essential Cookies: Required for basic website functions such as login sessions and security. These cookies cannot be disabled without affecting platform use.
• Performance Cookies: Collect data on how users interact with the website to help us identify technical issues and improve performance.
• Functional Cookies: Store user preferences such as language, display settings and personal preferences for a more comfortable experience.
• Analytics Cookies: Used to analyse aggregated and anonymised usage data to help us better understand user needs.

You can manage or block cookies through your browser settings. However, disabling certain cookies may affect the functionality and user experience of the judisini platform.

6. Data Security Measures

judisini implements various technical and operational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction:

• All communications between the user's browser and judisini's servers are protected with 256-bit SSL encryption protocol.
• Passwords are stored in hashed form using industry-standard cryptographic algorithms — no plaintext passwords are stored in our system.
• Access to the user database is strictly limited to personnel who require that access for their duties only.
• All systems undergo regular security audits and penetration testing to identify and patch vulnerabilities.
• A 24-hour monitoring system is active to detect any suspicious activity or unauthorised access attempts.

7. Data Retention and Deletion

judisini retains your personal information for as long as your account is active or as long as it is needed to provide services to you. Financial data and transaction records are kept for the period required by international licensing requirements and applicable legal obligations.

When you close your account, judisini will process the deletion of your personal information that is no longer needed, except for data that must be retained for legal compliance, dispute resolution or fraud prevention. Such data will be stored in a secure format with its use restricted to those purposes only.

To request data deletion, you can contact the judisini customer support team via live chat or email. The request will be processed according to our internal procedures and you will be notified of the outcome.

8. Cross-Border Data Transfers

As a platform operating under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such situations, judisini ensures that such data transfers are carried out with adequate safeguards, including contractually binding data processing agreements.

Each jurisdiction where your data may be processed is selected based on an equivalent or stricter data protection framework, ensuring your privacy rights are always protected regardless of where the processing takes place.

9. Protection of Underage Users

judisini services are for users aged 21 and above only. judisini does not knowingly collect or process personal information from individuals under the age of 21. If we find that personal information of an underage individual has been collected without proper verification, the account in question will be terminated and the data will be deleted immediately.

If you have information that an underage individual has registered on our platform, please contact the judisini customer support team immediately so that appropriate action can be taken.

10. Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, the judisini support team is available to assist you every day, around the clock.

You can reach us via the live chat available directly on the platform, or by sending us an email. All privacy-related enquiries will be answered in Malay or English according to your preference.

Our support email address: [email protected]